Refund policy

If the product is damaged or tampered with during the shipping process, you are eligible to return the product.

Requesting time period

• Request for product return must be made within 2 days of the date of purchase mentioned on the billing receipt.

Condition required

• The product must be unused, in original condition, with all tags and labels intact.
• The original packaging must be undamaged and not tampered with.

Timeline for return

• To return any product, you must send a request within 2 days of delivery.
• The returned product must reach us within 15 days of the delivery date.

Steps to claim a return

If you want to return your order, you have to follow the instructions.

• First, you have to send us a return request within 2 days of the delivery date mentioned on the purchase receipt.
• Send proof of purchase (receipt/invoice) and a clear photo of the damage or tampering.
• Then, wait for our approval and return instructions.
• Pack the product in its original packaging.
• Ship it back to us at your own cost.
• Make sure that we receive the product within 15 days of the delivery date.

Refund Policy

At Liv Muztang, if you receive a product that is damaged or tampered with during shipping, or not as described, you are eligible to send a return request.

Eligibility for refund

• You must send a request for return or refund within 2 days of the purchase date.
• If the product is damaged, defective, tampered with during shipping, or not as described on the website
• The product must be unused and in its original packaging.

Refund timeline

• After confirming your return request and completing the inspection of the product, the refund process will be initiated within 7-10 days.
• The refund will be sent only to your original payment method.

Note: If you have any queries regarding the refund or replacement, please contact our customer care team.