Shipping policy

Liv Muztang is committed to providing you with safe, secure, and completely private shipping and delivery services across India. Here are the key points to help you understand our shipping and delivery policy easily. 

Payment and COD options:

  • Both online and COD (Cash on Delivery) payment options are available for all orders. 

Dispatch:  

  • We dispatch products from our warehouse within 2-3 days after order confirmation (Excluding weekends and public holidays).

  • Dispatch and delivery of orders may take longer during peak times, weekends, holidays, bad weather conditions, festivals, or courier issues.

Shipping & Delivery Time:

  • We usually ship your order within 2-3 working days after order confirmation.

  • The standard delivery time for most of our products is 2-5 working days.

  • The delivery process begins only after full order confirmation.

  • Delivery time may vary depending on your location and the area’s courier service availability.

  • Delivery is usually faster in major cities and metros compared to remote or distant locations. 

  • We deliver almost all pincodes in India; if yours isn't covered, our team will contact you.

Shipping Address: 

  • Please ensure that your address is correct and complete while ordering. We are not responsible for delays, non-delivery, or additional charges due to any inconvenience caused by an incorrect/ incomplete address. 

Shipping charges and extras: 

  • Liv Muztang provides free shipping for all products across India.

  • There are no hidden charges.

  • All products are shipped in plain and discreet packaging, with no product description displayed on the packaging. 

Track and Confirm:

  • Once dispatched, you can get confirmation via email or SMS with the tracking number and link. 

  • You can easily track your order via the provided link. 

Product Damage or Lost:

  • In case your product is lost or damaged during transit, contact us immediately with photos and details, and we will try to resolve the issue as soon as possible. 

Contact and Support: 

In case of any inconvenience, you can contact our customer support team via message or phone call. They will support you to get all the information about your order’s delivery, tracking, delays, or any other issues related to your order. 

Note: 

Policies may be updated from time to time. Continued use of our website means you accept the latest version.